Policies

How to Place Eyeglasses Order

Placing an order for eyeglasses at pocketoptictt.com is easy and convenient! Here’s a step-by-step guide to help you through the process:

Have Your Prescription Ready:

  • Before you start shopping, make sure you have a valid prescription for glasses from your optometrist.
  • It’s best if the prescription is not older than six months and includes your Pupillary Distance (PD) measurement.

Create a Pocket Optic Account:

  • This is optional but we highly recommend it! This gives you 10% off of your first order with us and will save all your details so you don’t have to enter it again.
  • It also lets you be the first to know of our new promotions, specials and free giveaways! 

Select Your Frame:

  • Browse our website and choose your desired frame. Use our menu options to filter by shape, size or style.
  • If you’re not sure which frame shape is best for you, check out our “Best Frame For Your Face Shapes” guide. And with our Try-On feature, you can upload a selfie and see how the frame will look on you!
  • We also recommend measuring the width of a frame that you have used before and fit well, or measuring the width of your face (if this is your first time) to ensure a comfortable fit.

If you prefer to physically try on frames, we’ve got you covered!

We can set up an appointment to meet at a publicly designated location and try on our available frames.

Keep in mind, there is a $75 fee for try-on and measurement appointments, (including your PD; refer to How to Measure your Pupillary Distance) payable on or before the appointment date. But don’t worry, should you proceed with your order within 3 months of the fitting, we’ll deduct this fee from your total cost.

Check out the frames we have for physical try-on here. Contact us to book your appointment now.

Checkout Your Frame:

  • Once you’ve chosen your frame and uploaded your order and prescription details at Checkout, you can also indicate any additional features you would like to add and upload your prescription. 

Payment:

  • Make a down payment of half the cost to have the complete eyewear imported. Should there be a difference in price due the strength of the prescription; a revised quote will be submitted electronically within 24 hours.
  • Payments are non-refundable and can be made via online banking transfer/deposit or cash. The remaining balance is paid upon delivery.
  • You can also check out our Payment Plans (below) for more information.

Delivery:

  • Frames are ready in about three (3) weeks!
  • Your complete frames can be collected at our FREE pick up point in Grand Bazaar or you can choose Express Delivery to be delivered directly to you.
  • Please note that flight delays and holidays may affect arrival dates, which is out of our control.

 

Ordering Issues

Q: I made a mistake. Can I change my order?

A: We strive to process orders as quickly as possible. But we will try to accommodate any order changes within 24hours of placement, once order has not been processed. The quickest way to get a hold of us is by direct phone call or WhatsApp (868)-720-7155.

Please be ready to provide your order number, and let us know exactly what changes need to be made. We will make necessary changes for you and will update any further information.

 

Pricing 

At Pocket Optic, we’re on a mission to help you see the world in a whole new way. Our unique, high-quality frames and lenses for single vision, progressive, and bifocal prescriptions, are designed to keep you looking stylish and seeing clearly, no matter where life takes you. 

And, for your peace of mind, all of our frames with lenses come inclusive of FREE anti-reflective, anti-scratch, and UV coatings, so you can enjoy crystal-clear vision without any distractions. 

But that’s not all – our transition lenses are a game-changer! For an unbeatable value, you can upgrade to transition lenses. Our base prices for transitions cover up to 1.61 high index lenses giving thinner, lighter lenses for persons with stronger prescriptions

Say goodbye to swapping glasses indoors and outdoors, and hello to seamless vision that keeps up with your active lifestyle. 

We want everyone to enjoy the benefits of clear vision, which is why our prices for single vision, progressive, and bifocal prescriptions are as follows: 

    • Frame with standard clear lenses: $750 (single vision), $1200 (progressive and bifocal) 
    • Upgrade to transition lenses: $1290 (single vision), $1490  (progressive and bifocal) 
    • Upgrade with permanent sunglasses tint: $850 (single vision), $1,350 (progressive and bifocal) 
    • Upgrade with polarized sunglasses tint: $1250 (single vision), $1,590.00 (progressive and bifocal) 

NOTE: Our base prices for transitions cover up to 1.61 high index lenses giving thinner, lighter lenses for persons with stronger prescriptions at no additional cost! 

All frames come with FREE anti-reflective, FREE anti-scratch and FREE UV coatings.

Please note that higher prescription lenses may require an additional cost of $400 to $600, depending on the specific lenses and prescription. 

The best part? You can choose any frame from our website for these packages, so you’re sure to find the perfect fit for your unique style. 

And, for those looking for additional protection against blue light, we offer blue blockers as an add-on to any package for an additional cost of $189.00. 

At Pocket Optic, we’re committed to providing our customers with the best possible prices without compromising on quality. If you have any questions about our pricing policy or would like to request a quote for a specific product, please don’t hesitate to contact us

Get ready to see the world in a whole new way with Pocket Optic – where vision values your wallet. 

 

Payment Plans

There are three convenient and affordable payment plans applicable to frames with prescription lenses:

First deposit can be made via any of the payment options above. Clients have the option to pay balance in cash upon delivery.

Bank Deposits/Transfers

Direct Bank Deposits or Bank Transfers are transactions facilitated through your financial institution, using Pocket Optic’s banking details which will be provided at check-out, or on your invoice.

Pocket Optic’s banking details will be provided at check-out or on your invoice and can be settled by either of the following:

  • In-Branch Deposits over the counter 
  • Online Transfers using a banks’ online web portals/apps

Bank Deposits/Bank Transfer payments should indicate your order number in the reference field or your payment. Payments must be received within three (3) business days with evidence of payment; image of bank deposit receipt or online transfer screenshot; being submitted via WhatsApp Message, or emailed.

Cash

Arrangement can be made for collection at Grand Bazaar or in the Port of Spain area. Contact us to make arrangements.

Credit/ Visa Debit Card Payment (Coming Soon)

 

Satisfaction Guarantee

We want you to love your new eyewear! At Pocket Optic TT, we are committed to providing you with quality, stylish, and affordable eyewear and accessories.

Our products undergo rigorous inspection before being delivered to ensure they meet the highest standards of quality. We offer a 3-month warranty from the date of collection for manufacturer’s defects, so you can shop with confidence.

If you are not satisfied with your new glasses, we are here to help. Here’s what you can do:

For issues with your prescription:

  • Provide us with a copy of your prescription
  • Let us know if you experience discomfort, such as headaches or tired eyes during the first few days of wearing your new glasses
  • Send us a photo of you wearing your old glasses as reference
  • Send us a photo of you wearing your new glasses

Please forward this information to us within 5 working days of receiving your new frames. We will check to see if the prescription details were loaded correctly. If we find that the prescription details were not loaded correctly, we will replace your lenses for free. 

Please note that Pocket Optic TT will not be liable for inaccurate prescriptions, including pupillary distance measurements, provided by third-party eyewear outlets. 

For issues with your frame: 

For any issue resulting from a manufacturer’s defect within 3 months of collection, we will replace your frame at no cost to you.

However, if the issue is a result of your own human error, we will offer you a 30% discount on a new pair. In either case, we will evaluate your frame to determine the best solution for you.

Refunds are only considered on a strictly case-by-case basis and will not be granted on the basis of incorrect information provided by the customer.

If you have any questions or concerns about our warranty policy or our products, please do not hesitate to reach out to us. We are here to help you and ensure that you are completely satisfied with your purchase!

Who we are

We are Pocket Optic, accessible from https://pocketoptictt.com, and one of our main priorities is the privacy of our visitors.

This Privacy Policy contains types of information that is collected and recorded by pocketoptictt.com and how we use it.

This Privacy Policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collect in Pocket Optic.

This policy is not applicable to any information collected offline or via channels other than this website. Our Privacy Policy was created with the help of the CDC Web Design.

Consent

By using our website, you hereby consent to our Privacy Policy and agree to its terms.

Information we collect

The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.

If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.

When you register for an Pocket User Account, we may ask for your contact information, including items such as name, company name, address, email address, and telephone number.

How we use your information

We use the information we collect in various ways, including to:

  • Provide, operate, and maintain our website
  • Improve, personalize, and expand our website
  • Understand and analyze how you use our website
  • Develop new products, services, features, and functionality
  • Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes
  • Send you emails
  • Find and prevent fraud

Log Files

Pocket Optic follows a standard procedure of using log files. These files log visitors when they visit our website. All hosting companies do this and a part of hosting services’ analytics.

The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks.

These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users’ movement on the website, and gathering demographic information.

Cookies and Web Beacons

Like any other website, Pocket Optic uses ‘cookies’. These cookies are used to store information including visitors’ preferences, and the pages on the website that the visitor accessed or visited.

The information is used to optimize the users’ experience by customizing our web page content based on visitors’ browser type and/or other information.

Advertising Partners Privacy Policies

You may consult this list to find the Privacy Policy for each of the advertising partners of Pocket Optic.

Third-party ad servers or ad networks uses technologies like cookies, JavaScript, or Web Beacons that are used in their respective advertisements and links that appear on Pocket Optic, which are sent directly to users’ browser. They automatically receive your IP address when this occurs. These technologies are used to measure the effectiveness of their advertising campaigns and/or to personalize the advertising content that you see on websites that you visit.

Note that Pocket Optic has no access to or control over these cookies that are used by third-party advertisers.

Third Party Privacy Policies

Pocket Optic’s Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options.

You can choose to disable cookies through your individual browser options. 

GDPR Data Protection Rights

We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

  • The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service, and any of the following services.
  • The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.
  • The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
  • The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.
  • The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.
  • The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

Children’s Information

Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.

Pocket Optic does not knowingly collect any Personal Identifiable Information from children under the age of 13.

If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.

How we serve

These terms and conditions / terms of service outline the rules and regulations for the use of Pocket Optic’s Website at https://www.pocketoptictt.com/

By accessing this website we assume you accept these terms and conditions. Do not continue to use Pocket Optic if you do not agree to take all of the terms and conditions stated on this page.

Terms and what they refer to 

The following terminology applies to these Terms and Conditions, Privacy Statement and all Agreements:

  • “Client”, “You” and “Your” refers to you, the person log on this website and compliant to the Company’s terms and conditions.
  • “The Company”, “Ourselves”, “We”, “Our” and “Us”, refers to our Company.
  • “Party”, “Parties”, or “Us”, refers to both the Client and ourselves.

All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated products and services.

Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to same.

Cookies

We employ the use of cookies. By accessing Pocket Optic, you agreed to use cookies in agreement with the Pocket Optic’s Privacy Policy.

Most interactive websites use cookies to let us retrieve the user’s details for each visit. Cookies are used by our website to enable the functionality of certain areas to make it easier for people visiting our website. 

License

Unless otherwise stated, Pocket Optic and/or its licensors own the intellectual property rights for all material on Pocket Optic. All intellectual property rights are reserved. You may access this from Pocket Optic for your own personal use subjected to restrictions set in these terms and conditions.

You must not:

  • Republish material from Pocket Optic
  • Sell, rent or sub-license material from Pocket Optic
  • Reproduce, duplicate or copy material from Pocket Optic
  • Redistribute content from Pocket Optic

Our Agreement with you (our website visitor / customer / subscriber / other)

This Agreement shall begin on the date hereof. Our Terms and Conditions were created with the help of the CDC Web Design Services.

Parts of this website offer an opportunity for users to post and exchange opinions and information in certain areas of the website.

Pocket Optic does not filter, edit, publish or review Comments prior to their presence on the website. Comments do not reflect the views and opinions of Pocket Optic,its agents and/or affiliates.

Comments reflect the views and opinions of the person who post their views and opinions. To the extent permitted by applicable laws, Pocket Optic shall not be liable for the Comments or for any liability, damages or expenses caused and/or suffered as a result of any use of and/or posting of and/or appearance of the Comments on this website.

Pocket Optic reserves the right to monitor all Comments and to remove any Comments which can be considered inappropriate, offensive or causes breach of these Terms and Conditions.

Your considerations / acceptance 

You warrant and represent that:

  • You are entitled to post the Comments on our website and have all necessary licenses and consents to do so;
  • The Comments do not invade any intellectual property right, including without limitation copyright, patent or trademark of any third party;
  • The Comments do not contain any defamatory, libelous, offensive, indecent or otherwise unlawful material which is an invasion of privacy
  • The Comments will not be used to solicit or promote business or custom or present commercial activities or unlawful activity.

You hereby grant Pocket Optic a non-exclusive license to use, reproduce, edit and authorize others to use, reproduce and edit any of your Comments in any and all forms, formats or media.

Hyperlinking to our Content

The following organizations may link to our Website without prior written approval:

  • Government agencies;
  • Search engines;
  • News organizations;
  • Online directory distributors may link to our Website in the same manner as they hyperlink to the Websites of other listed businesses; and
  • System wide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups which may not hyperlink to our Web site.

These organizations may link to our home page, to publications or to other Website information so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products and/or services; and (c) fits within the context of the linking party’s site.

We may consider and approve other link requests from the following types of organizations:

  • commonly-known consumer and/or business information sources;
  • dot.com community sites;
  • associations or other groups representing charities;
  • online directory distributors;
  • internet portals;
  • accounting, law and consulting firms; and
  • educational institutions and trade associations.

We will approve link requests from these organizations if we decide that: (a) the link would not make us look unfavorably to ourselves or to our accredited businesses; (b) the organization does not have any negative records with us; (c) the benefit to us from the visibility of the hyperlink compensates the absence of Pocket Optic; and (d) the link is in the context of general resource information.

These organizations may link to our home page so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products or services; and (c) fits within the context of the linking party’s site.

If you are one of the organizations listed in paragraph 2 above and are interested in linking to our website, you must inform us by sending an e-mail to Pocket Optic.

Please include your name, your organization name, contact information as well as the URL of your site, a list of any URLs from which you intend to link to our Website, and a list of the URLs on our site to which you would like to link. Wait 2-3 weeks for a response.

Approved organizations may hyperlink to our Website as follows:

  • By use of our corporate name; or
  • By use of the uniform resource locator being linked to; or
  • By use of any other description of our Website being linked to that makes sense within the context and format of content on the linking party’s site.

No use of Pocket Optic’s logo or other artwork will be allowed for linking absent a trademark license agreement, and or express permission from Pocket Optic.

iFrames

Without prior approval and written permission, you may not create frames around our Webpages that alter in any way the visual presentation or appearance of our Website.

Content Liability

We shall not be hold responsible for any content that appears on your Website. You agree to protect and defend us against all claims that is rising on your Website. No link(s) should appear on any Website that may be interpreted as libelous, obscene or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.

Your Privacy

Please read Privacy Policy

Reservation of Rights

We reserve the right to request that you remove all links or any particular link to our Website. You approve to immediately remove all links to our Website upon request. We also reserve the right to amen these terms and conditions and it’s linking policy at any time. By continuously linking to our Website, you agree to be bound to and follow these linking terms and conditions.

Removal of links from our website

If you find any link on our Website that is offensive for any reason, you are free to contact and inform us any moment. We will consider requests to remove links but we are not obligated to or so or to respond to you directly.

We do not ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we promise to ensure that the website remains available or that the material on the website is kept up to date.

Disclaimer

To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website and the use of this website. Nothing in this disclaimer will:

  • limit or exclude our or your liability for death or personal injury;
  • limit or exclude our or your liability for fraud or fraudulent misrepresentation;
  • limit any of our or your liabilities in any way that is not permitted under applicable law; or
  • exclude any of our or your liabilities that may not be excluded under applicable law.

The limitations and prohibitions of liability set in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer, including liabilities arising in contract, in tort and for breach of statutory duty.

As long as the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.